Terms of Service

1. Parties & acceptance

These Terms form a binding contract between AGUA EXCLUSIVE, S.L. (NIF B21931795), Avenida Bartolomé Vicente Ramón, 1, 1º, 1ª, 07800 Eivissa, Illes Balears, Spain (the “Provider”, “Farmhouse”, “we”) and you, the natural or legal person using the Service (the “User”, “you”). By using the Service you accept these Terms in full, together with the Privacy Policy. If you do not accept, stop using the Service.

These Terms also apply to you if you open a private property link without holding an account. In that case sections 9a, 11, 12, 13 and 17 are the ones that concern you, together with the confidentiality terms you are shown before the property is displayed.

2. Nature of the Service: what we are and what we are not

Farmhouse Sales is a software-as-a-service platform that brings together property owners, buyers, verified sales agencies, and curated service partners, supporting the readiness checklist, sealed agency pitches, representation contracts, buyer offers, the off-market network described in section 9a, AI-assisted content generation, market comps capture, document management, and a vetted services directory.

We are NOT a real-estate agent, broker, intermediary, valuator, appraiser, surveyor, architect, lawyer, notary, tax adviser, mortgage broker, financial adviser, escrow agent, payment institution, translator, or any other regulated professional. We hold no real-estate licence in any jurisdiction and we do not represent any party to any sale.

Every sale, pitch, representation contract, offer, viewing, quotation, payment, valuation, mortgage decision, tax determination, deed and notarial act is a matter exclusively between the relevant Users (owners, buyers, agencies, service partners) and the licensed third-party professionals they engage. Farmhouse facilitates the workflow and stores the records; it is not a party to any of those acts and assumes no responsibility for their content, accuracy, legality, completion or consequences.

We may modify, add, suspend, deprecate or beta-release any feature at any time without notice. The Service is provided “as available” with no specific uptime, performance, accuracy or capacity commitment unless agreed separately in writing.

3. Eligibility

You confirm that you are at least 18, have legal capacity, can bind any entity you represent, and are not located in or a national of any jurisdiction subject to comprehensive sanctions by the EU, UN, US (OFAC) or UK. Agencies and service partners further confirm they hold every licence, permit and insurance required to provide their services in every jurisdiction in which they operate; we do not verify any such licence beyond what they upload, and our verification of an agency or partner is not an endorsement or recommendation.

3a. Third-party services, and keeping your own records

The Service connects to systems we do not control: cloud hosting and database infrastructure, object storage, email and message delivery, payment processing, and the AI processors described in section 5.2. We are not responsible for their availability, accuracy, security or pricing, and we do not decide what they change. If one of them alters its interface, restricts access, changes its terms or withdraws a service, the feature that depends on it may change, degrade or stop working, and that is not a breach of these Terms by us.

3a.1 Keep your own records.

The Service is not your system of record for anything you are obliged to keep, whether for tax, real-estate registration, employment or accounting purposes. Export your data periodically with the tools provided and keep your own copies of anything you would need if your account, or the Service, stopped being available to you. This applies with particular force to mandate documents, signed representation contracts and the photographs you have licensed from a photographer.

4. Account & security

You are responsible for your registration details, your credentials, every action taken under your account, and for enabling any available multi-factor authentication. Multi-factor authentication is mandatory for administrative or financial-privilege accounts. Notify us within 24 hours at security@farmhouse.app of any suspected unauthorised access. We are not liable for any loss arising from your failure to comply with this clause.

Sign-up uses a deferred-password waitlist: we manually review every signup and only set up an authenticated account once you receive the approval email and pick a password via a single-use, time-limited link. The link is one-time use; do not share it. Approval is not a guarantee of continued access. We may suspend or terminate per clause 14.

5. User content

You retain all rights in the content you upload (“User Content”), listings, off-market property cards, photos, video, floorplans, dossier documents, mandate documents, agency pitches, buyer offers, partner profiles, AI-tool inputs, reviews, messages to the Concierge, search profiles, buyer leads and CRM records, etc. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, back up, watermark where you have asked us to, and (for the public marketplace surfaces you choose to publish to) display the User Content as necessary to provide the Service.

5.1 Representations on User Content.

You represent and warrant that: (a) you have all consents, authorisations and lawful bases needed for every upload (including personal data of third parties under the GDPR and Spanish Organic Law 3/2018, and image rights of any person visible in your photos); (b) the User Content does not infringe any intellectual-property, privacy, image or contractual right; (c) the User Content is accurate, complete and not misleading in any material respect (we do not verify or audit it); (d) the User Content contains no malware, exploit, or content designed to attack the Service or its AI processors (so-called prompt-injection); (e) where the User Content describes a property, you have legal authority to list it for sale and to publish or privately circulate the disclosed information. You remain solely responsible vis-à-vis any third party for every upload. We do not review, approve or verify User Content other than the verification we explicitly mark as such for agencies and service partners (and even then only to the limited extent stated in clause 9).

5.2 AI-tool outputs.

AI features (Concierge Chat, property intake, buyer intake, photo triage, marketing-kit generation, AI Studio renders, valuation ranges, pitch scoring and generation, offer evaluation, document parsing, document verification, proactive matching) produce advisory output only. Outputs may contain errors, hallucinations, mis-readings, omissions or fabrications. They are not professional advice and do not substitute for the judgement of a licensed real-estate agent, valuator, lawyer, notary, accountant, architect, surveyor, mortgage broker or other regulated professional, whose engagement remains your responsibility. You are solely responsible for reviewing every generated asset, field and recommendation before publishing, sharing, signing, sending or relying on it. Confidence indicators are heuristics, not guarantees. Daily caps may at any time limit or suspend any AI feature; a manual path is always available.

In line with the transparency obligations for limited-risk AI systems under Articles 50 to 54 of Regulation (EU) 2024/1689 (the AI Act): you are interacting with an AI system whenever you use one of these features; its output is advisory and is not a decision; no such feature produces a legal or similarly significant effect on any natural person within the meaning of Article 22 GDPR; and no output enters your records until a person reviews and accepts it.

5.3 Sealed pitches and representation.

Pitches submitted by verified sales agencies are sealed: agencies cannot see each other’s terms. Selecting an agency creates a binding representation contract directly between you and that agency on the terms displayed; Farmhouse is not a party to that contract, does not advise on its terms, does not act as an intermediary, and does not collect, hold or distribute any commission. Buyer offers are routed through the listing’s representing agency; any negotiation, due diligence, contract drafting, deposit handling, notarial act and closing happens between you, the agency, the buyer and their licensed professionals.

5.4 Service partners.

Service partners listed in the directory are independent third parties. Any quote, scope, contract, payment or work product is between you and the partner. We do not employ, supervise, insure or indemnify partners, and we make no representation about their availability, pricing, quality or fitness for any purpose.

6. Acceptable use

You shall not, and shall not permit any team member or third party to:

• upload content that violates any law or third-party right;
• upload malware, exploits, or content designed to attack the Service or its AI processors;
• probe, reverse-engineer, scrape, crawl, index, train models against, or build a competing product from the Service;
• copy, download, screenshot for redistribution, republish, mirror, or otherwise reproduce any listing, photograph, floorplan, video, document, valuation, report or other material shown to you through the Service, except the material you uploaded yourself or a copy you genuinely need in order to transact on the property it describes;
• use any automated means, including a browser extension, script, headless browser or AI agent, to collect material from the Service or to retain a copy of it beyond what your browser needs to display it;
• interfere with, overload, or circumvent any access-control, rate-limit, daily-cap, watermarking or authorisation mechanism;
• share credentials, pool seats, or otherwise evade plan limits;
• impersonate another user or misrepresent verification status (e.g. claim to be a verified agency without having gone through review);
• use the buyer surfaces to enumerate or harvest seller details for use outside the Service;
• publish or transmit defamatory, deceptive, or knowingly false statements about any User, listing or transaction;
• use any AI output as a substitute for advice that requires a licensed professional in your jurisdiction;
• represent that you hold a mandate, exclusivity or the owner’s permission in respect of a property when you do not;
• forward, republish, screenshot for onward distribution, remove or obscure a watermark from, or otherwise circulate material shown to you through a private property link, or pass on the link or its passcode to anyone;
• use automated means to retrieve material from a private property link in bulk, or to retain a copy of it beyond what your browser needs to display it.

We may, at our sole discretion and without prior notice, suspend or terminate accounts, remove content, withdraw access to a private property link, or report conduct to authorities where we have a good-faith basis to believe this clause has been breached or that an account has been compromised.

6.1 What you are shown is not yours to copy.

Access to the Service gives you permission to view material so that you can decide whether to transact on it. It does not transfer any right in that material. Photographs, video, floorplans, dossiers, valuations, reports and listing text belong to the owner, the agency or the photographer who made them, and are shown to you on that basis alone.

So: do not save it to build your own database, do not repost it on your own site or portal, do not send it to people who were not given access, and do not feed it to a model or a scraper. This applies to everything on the Service, not only to the off-market network, and it applies whether or not a particular page carries a watermark or a passcode. Where you genuinely need a copy in order to advise a client or complete a transaction, take one, and keep it to that purpose.

Copyright, database rights and image rights in that material sit with the person who made it, not with us and not with you. A breach of this clause is also likely to be a breach of their rights, and they may act on it directly. Separately, we may withdraw your access and close your account under clause 14.

7. No financial, legal, tax, mortgage or valuation advice

Nothing on the Service is an offer to sell or buy real estate, a recommendation to enter into any transaction, a valuation that may be relied on for tax, mortgage or accounting purposes, legal advice, tax advice, mortgage advice, or any other regulated advisory service. The AI Valuation Range, Pitch Score, Offer Evaluator, Match Explainer and any similar feature are informational heuristics built on incomplete data. You must obtain advice from a qualified, licensed professional before signing any contract, making any payment, or acting on any output of the Service.

8. Data protection roles

For your own account-holder data, we are the controller and process data under the Privacy Policy. For all other personal data you upload (buyer leads, viewing notes, third-party contacts, identity documents of counterparties, and the names, contact details and activity records of anyone you invite to a private property link), you are the controller and we are the processor. Where another User sees data you uploaded (e.g. an agency sees an offer’s buyer email, or a mandate holder sees the clients you invited), that User becomes a separate controller for their use of it, and we are not responsible for their processing.

9. Verification: scope and limits

We verify sales agencies and service partners manually based on documents you submit (licence, insurance, track-record references, IBAN certificate, VAT certificate), in some cases assisted by AI document-parsing or document-verification features whose outputs are advisory. Verification is a contractual statement that we have completed our review at a given time on the documents supplied; it is not a continuing guarantee of suitability, solvency, competence, performance, regulatory standing or absence of misconduct. Documents can become outdated, be revoked, or be falsified after submission. You should perform your own diligence (including verifying licences with the competent registry in your jurisdiction) before signing a representation contract or hiring a partner.

We do not handle commission settlement or escrow at this stage, the agency invoices the owner privately on the terms of the representation contract. Where Farmhouse Sales charges a listing or platform fee, the fee is disclosed in advance and is non-refundable except where mandatory law requires otherwise.

9a. The off-market network

The off-market network lets an agent create a private property card and share it with named individuals, either by giving another agent a code or by issuing a personal link to a client. It is not a listing surface: nothing in the network is published, indexed or visible to anyone who has not been given access.

9a.1 Your mandate is your representation, not ours.

By adding a property to the network you represent and warrant that you hold the mandate, instruction or permission you state, that it is current, and that its terms permit you to circulate the property and its material to the people you invite. We do not verify mandates, exclusivity, or the owner’s consent. The mandate type shown on a card is your assertion and nothing more. Any dispute about who is entitled to sell a property, or about whether an owner agreed to it being circulated, is between the parties concerned; we are not a party to it and take no position on it.

9a.2 You are responsible for who you let in.

You choose every recipient, what each may see, whether they may invite others, and for how long. You are responsible for having a lawful basis to hold and use their details and to record their activity, for telling them that you do, for the strength and handling of any passcode, for sending the link and the passcode by different means, and for withdrawing access when it is no longer appropriate. Withdrawing an agent’s access also withdraws everyone they invited. Anyone who obtains a link and its passcode may be able to view, photograph, save or forward what it shows.

9a.3 The confidentiality terms are between you and the viewer.

Before a card is displayed, the viewer is shown confidentiality and non-circumvention terms and must accept them. Those terms create a relationship between the viewer and the agent who introduced the property. Farmhouse is not a party to them, does not enforce them, and does not undertake to pursue anyone who breaches them. We record the acceptance, the name given and the time it happened, and we make that record available to you; what you do with it is your decision. The wording we provide is a general template and is not legal advice, if you intend to rely on it, have it reviewed by a lawyer qualified in the relevant jurisdiction.

9a.4 Introduction records are evidence, not adjudication.

The network records who introduced whom, and when. That record is kept accurately and is available to the people above the introduction in the chain. It is evidence about the platform’s own activity; it is not a determination of who earned a commission, who introduced a buyer first, or who is entitled to anything. We do not arbitrate commission disputes, and we will not take sides in one. Where we are compelled by a court or competent authority to produce records, we will do so.

9a.5 If you are the person opening a private link.

You are not required to have an account, but by opening the link and accepting the terms you agree: that the property and its material are confidential; that your link is personal to you and must not be forwarded; that photographs shown to you carry your name; that each visit is recorded and visible to the agent; and that you will transact only through the agent who introduced the property, on the terms you were shown. The Privacy Policy (section 5a) explains exactly what is recorded and how to exercise your rights.

9b. Agency profiles, credentials and track record

This clause applies to every User registered as a sales agency. It exists because owners and buyers are invited to compare agencies on the detail shown in their profile, and that detail comes from the agency, not from us.

9b.1 Your profile is your declaration.

Before requesting verification you must complete your agency profile in full, including your registered legal name and address, company registration and VAT numbers, a business contact email and telephone, the year you were founded, the regions you operate in, and your sales track record. You represent and warrant that every statement in it is true, complete, not misleading and current; that you are lawfully entitled to carry on estate agency work in each region you list; and that any sale, client, volume or reference you present as your track record was genuinely yours on the terms described.

Credentials are not a condition of joining. Spain does not require a national licence or professional qualification to act as an estate agency intermediary, and we do not impose one. You must, however, answer the question rather than leave it blank: either provide your professional licence, register entry or professional indemnity insurance with its expiry date, or state expressly that you hold none. Where you say you hold one, you warrant that it is genuine, held by the entity named, and in force; where you say you hold none, that statement is itself a representation on which owners and buyers may rely. Some regions operate their own mandatory registers, and it is your responsibility, not ours, to be entered in any that applies to you.

9b.2 Keeping it current is a continuing obligation.

You must update your profile without undue delay, and in any event within thirty days, if anything in it ceases to be accurate. That includes the lapse, suspension, non-renewal or revocation of a licence, registration or insurance policy, a change of legal entity, ownership or registered address, and the commencement of insolvency proceedings or of any regulatory or criminal investigation into your estate agency activity. Continuing to display a credential you no longer hold is a breach of these Terms.

9b.3 What we publish, and what that means.

Your profile, credentials and track record are displayed to owners, buyers and other Users as your statements. We reproduce what you supply. Except where clause 9 says we have completed a document review, we do not independently audit, confirm or endorse any individual figure, reference or claim, and nothing shown on the platform is a representation by us as to your competence, solvency, regulatory standing or the accuracy of your record. Owners and buyers remain responsible for their own diligence before signing any representation contract.

9b.4 If a declaration turns out to be untrue.

We may at any time, with or without notice, suspend or withdraw verification, hide or delete a profile or track-record entry, remove you from the platform, and inform any owner or buyer we introduced to you, where we reasonably believe a statement in your profile is untrue, misleading, out of date or unsupported, or where you fail to provide evidence we request. You indemnify us under clause 13 for any claim arising out of a statement in your profile or track record, or out of your acts or omissions in a mandate or transaction introduced through the platform.

9b.5 You act as an independent business.

Nothing in these Terms makes you our employee, agent, partner, representative, franchisee or joint venturer, and you must not present yourself as any of those. You contract with owners and buyers in your own name and on your own terms, you set your own commission, and you alone are responsible for the mandate, the transaction, your regulatory compliance, your client money handling and your tax affairs.

10. Fees

Fees on paid plans (when offered) are payable in advance and non-refundable except where mandatory law requires otherwise. Subscriptions auto-renew unless cancelled before the renewal date. Daily AI caps are part of the plan and not a service guarantee. We may suspend or terminate for overdue payments.

10a. Free and introductory access

Access to Farmhouse Sales is at present offered to many accounts free of charge, or on a plan that includes features with limits that are generous or not currently applied. That reflects how we have chosen to run the platform while it grows. It is not a permanent entitlement, and nothing about your account today should be read as a promise that a feature will stay free, stay included at your current tier, stay available without limits, or remain part of the Service at all.

We may in future begin charging for the Service or for a part of it, move a feature to a paid plan, introduce or lower usage limits, or change what a plan includes. We may do this for new accounts, for existing accounts, or for both.

Where such a change would mean you have to start paying in order to keep using something you use today, we will tell you before it takes effect and we will not start charging you without your agreement to the new plan and its price. If you do not accept, you keep whatever remains available at no charge and may close your account instead; we will not treat your silence as acceptance of a new charge. This does not affect our ability to change or withdraw features that are not charged for, or to apply limits needed to keep the Service secure, lawful and available to everyone using it. Where you already hold a paid subscription, section 10 governs it and this section does not shorten a period you have already paid for.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, with all faults and without warranty of any kind.

We expressly disclaim all warranties (express, implied, statutory or otherwise) including merchantability, fitness for purpose, accuracy, reliability, availability, security, uninterrupted operation, and non-infringement. We do not warrant that any output of the Service, including AI-generated copy, renders, translations, market comparables, valuation ranges, pitch scores, offer evaluations, match explanations, parsed document fields, verification recommendations, or any other automated or human-curated derivation, is correct, complete, current or fit for any decision. We do not warrant that any User (owner, buyer, agency, service partner) is creditworthy, honest, lawful, competent, or suitable for any transaction. We do not warrant that uploaded files are free of malware. You alone are responsible for verifying every output and User before relying on or transacting with them.

11.1 What confidentiality controls do and do not do.

Access controls, watermarking, activity logging, passcodes and the confidentiality terms are deterrents and evidence. They restrict who can reach material, and they make an unauthorised copy attributable to a named person. They are not, and are not represented to be, a guarantee that material cannot be copied, screenshotted, photographed off a screen, recorded, re-encoded, or redistributed by somebody who has been given legitimate access to it. No technology can prevent that, and we make no claim to have achieved it.

In particular, and without limiting the above, we do not warrant that: a watermark cannot be cropped, edited or removed; that video served through the Service carries any watermark at all; that a recipient will honour the confidentiality terms they accepted; that a link or passcode you sent will reach only the person you intended; or that withdrawing access will retrieve, disable or destroy any copy already made. You must decide, for each property and each recipient, whether these controls are sufficient for what you are about to disclose. If material is so sensitive that a copy of it would be unacceptable, do not put it into the Service.

12. Limitation of liability

To the maximum extent permitted by applicable law:

(a) We shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, sale price, deposit, commission, business, opportunity, anticipated savings, market timing, goodwill, reputation, confidentiality or data, however arising and whether under contract, tort (including negligence), strict liability or otherwise.

(b) Our aggregate liability for all claims arising out of or relating to the Service, these Terms, the Privacy Policy or your use of the Service shall not exceed the lesser of (i) fees actually paid by you to Farmhouse in the 12 months immediately preceding the event giving rise to liability, or (ii) one hundred euros (€100). For free-plan accounts, the cap is twenty euros (€20). These caps are aggregate across all incidents arising from the same or related facts and across all causes of action.

(c) We are not liable for any loss arising from (i) the acts, omissions, advice, contracts, transactions, payments or work of any other User (including sales agencies, service partners, buyers, owners) or any third-party professional (notary, lawyer, surveyor, architect, valuator, accountant, mortgage broker, bank, payment institution); (ii) force majeure or events beyond our reasonable control; (iii) your configuration choices, including your choice of watermark setting, challenge type, permissions and access duration on a private property link; (iv) your failure to keep credentials, links or passcodes secure or to enable available multi-factor authentication; (v) reliance on any AI-generated output (including valuation, pitch score, offer evaluation, match explanation, parsed field, verification recommendation, renderer output or chat response) without independent verification by a qualified professional; (vi) User Content that itself contains malware, exploits, prompt-injection payloads, defamatory material or any other hostile content; (vii) downtime, latency, capacity changes, feature deprecation or changes to any AI sub-processor; (viii) any commercial outcome, including failure to sell, sale at a lower price than expected, missed buyer, withdrawn offer, lost commission, regulatory determination, or tax assessment; (ix) the disclosure, copying, screenshotting, forwarding, republication or other misuse of material by any person to whom you, or someone you authorised, gave access, however that access was obtained, including where you set a weak passcode, sent the link and passcode by the same channel, or failed to withdraw access; (x) any claim by a property owner that their property was circulated without their permission; and (xi) any dispute about who introduced a buyer, who holds a mandate, or who is entitled to a commission.

(d) Nothing in this clause limits liability that cannot be limited under applicable law (including, in Spain, liability for death or personal injury caused by negligence, fraud, gross negligence or wilful misconduct).

(e) These limits govern the relationship between you and us only. They do not, and cannot, limit any right a third party has directly against us, including the right of a data subject to compensation under Article 82 GDPR. Nothing in these Terms purports to exclude or reduce that right.

13. Indemnification

You shall defend, indemnify and hold harmless the Provider, its affiliates, officers, directors, employees, agents, sub-processors and suppliers from and against any and all claims, demands, liabilities, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) any User Content; (b) any breach by you of clauses 5, 6, 7 or 9a or any law or regulation applicable to your use of the Service; (c) any third-party claim concerning personal data you uploaded or instructed us to process, including the details and activity records of anyone you invited to a private property link; (d) any reliance by you or a third party on an AI output, render, translation, valuation, pitch score, offer evaluation, match explanation, parsed document field, verification recommendation or any other automated derivation; (e) any unauthorised use of your account; (f) any malware or hostile content embedded in User Content uploaded by or on behalf of you; (g) any dispute, transaction, contract, payment, sale or other interaction between you and any other User or third party (including buyers, owners, agencies, service partners, notaries, banks, public authorities or counterparties); (h) any misrepresentation in your listing, your off-market card, your stated mandate, your pitch, your verification documents, your buyer profile, your offer, your quote, your review or any other submission to the Service; (i) any claim that you transacted, acted, advised or earned in any jurisdiction without holding the licences, permits, registrations or insurance required by the law of that jurisdiction; and (j) any claim arising from material you circulated through the off-market network, including a claim by a property owner, by a person named or depicted in it, or by an agency asserting an exclusive mandate.

14. Suspension & termination

We may suspend or terminate your access with or without notice if we reasonably believe that (a) you have breached any term; (b) continued provision would expose us to legal, security or reputational risk; (c) a payment is overdue; (d) the account exhibits behavioural anomalies suggesting compromise or abuse; or (e) we are required by law. On termination we retain and delete User Content in line with the Privacy Policy. Termination does not relieve you of any obligation accrued prior to termination, including under clauses 12 and 13.

14.1 Permanent closure and refusal of service.

Where a ground above applies, we may close the account permanently rather than suspend it, delete the account and its User Content once any retention period in the Privacy Policy has run, and decline to provide the Service to you again. We may also decline registration by the same person or entity under a different name, email address or company, and close any account opened to get around a previous closure. Deciding not to act on one occasion does not waive the right to act on another.

14.2 Getting your data out.

Except where the ground is unlawful activity, a security risk, or a legal requirement to act immediately, we will give you at least thirty days from notice of closure to export your User Content before deletion, and the export tools in the Service remain available during that period. We are not obliged to preserve anything after that, and we do not undertake to reconstruct data once deleted.

14.3 Effect on you.

Suspension or closure does not entitle you to a refund of fees already paid, except where mandatory law requires one or where we close the account for our own convenience rather than for a ground above, in which case we refund the unused portion of any prepaid period. Closure withdraws every private property link you issued, immediately and without further notice to the people holding them. Subject to section 12, we are not liable for loss you suffer as a result of a suspension or closure made on a ground above, including lost commission, lost buyers, lost business or the cost of moving to another system. You remain responsible for meeting your own obligations to your clients and owners, which do not depend on our Service continuing to be available to you.

14.4 Reasons, and telling us we got it wrong.

We will tell you the ground we relied on, unless telling you would be unlawful, would compromise an investigation, or would help somebody defeat a security measure. If you think we were wrong, write to legal@farmhouse.app and a person who was not involved in the original decision will review it and reply. Nothing in this section removes any right you have to go to a court or a competent authority, and nothing in it applies to a consumer in a way that section 16a does not allow.

15. Intellectual property & force majeure

All right, title and interest in the Service, including its software, design, branding, content, prompts, system prompts, output schemas, AI orchestration code, audit pipelines, the selection, structure and arrangement of its screens and workflows, any database right subsisting in the compilations it creates, and any improvement to the Service derived from operational telemetry, belongs to us or our licensors; no licence is granted except as expressly stated in these Terms. Rights not expressly granted are reserved.

Your own content stays yours. This section is about the Service itself, not about the properties, photographs, documents or records you put into it, which are dealt with in section 5.

If you send us feedback, a feature request or a suggestion, you grant us a perpetual, worldwide, royalty-free licence to use it without obligation, payment or attribution. That is not a claim on your data; it exists so that a suggestion you make cannot later be asserted against the product that was built after you made it.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control (force majeure), including third-party infrastructure failure, AI sub-processor outages, regulatory action, cyber-attack, internet disruption, war, sanctions, public-health emergency or natural disaster.

16. Changes & governing law

We may modify these Terms; material changes will be communicated by email or in-app notice at least 30 days before they take effect (or sooner where a security or legal change requires). Continued use after the effective date is acceptance. These Terms are governed by Spanish law; the courts of Eivissa (Illes Balears, Spain) have exclusive jurisdiction, without prejudice to any consumer’s mandatory right under the law of their habitual residence.

16a. If you are a consumer

The Service is intended for professional and business use. Where, nonetheless, you use it as a consumer (a natural person acting outside your trade, business, craft or profession within the meaning of Royal Legislative Decree 1/2007), which will most often be the case if you are a private buyer opening a property link, or an owner selling your own home, the following applies and prevails over anything to the contrary elsewhere in these Terms.

Your statutory rights are unaffected. In particular: your right of withdrawal within fourteen days of a distance contract, save where you have expressly consented to immediate performance and acknowledged that you thereby lose that right; the statutory conformity guarantee for digital content and services; and your right to bring proceedings in the courts of your place of residence.

Clauses 11 (disclaimer of warranties), 12 (limitation of liability) and 13 (indemnification) apply to you only to the extent permitted by mandatory Spanish consumer law, and are not intended to exclude or limit liability for non-performance, defective performance, or any right that Royal Legislative Decree 1/2007 makes non-waivable. Any term that would be abusive under Articles 82 to 90 of that law does not apply to you.

You may also refer a dispute to the consumer arbitration system of the Balearic Islands.

16b. Confidentiality and competitive use

Having an account shows you things the public does not see: unreleased features, internal screens, plan and pricing structures, how the workflows are put together, and the reports, exports and templates the Service produces. You agree to treat that material as confidential, to use it only to run your own account, and not to publish it or pass it to anyone outside your team.

You may not use the Service, or anything you learn from it, to build, specify, commission or improve a competing or substantially similar product; to benchmark it for that purpose; or to give access to somebody who intends to. Opening an account, or using another person’s, in order to evaluate the Service on behalf of a competitor is a breach of this section, and so is inviting a competitor into the off-market network in order to show them how it works.

What this does not do: it does not stop you running your own agency or property business, including one that competes with another customer of ours; it does not restrict general knowledge, skill or experience you already had or would have acquired anyway; and it does not stop anyone developing something independently, without reference to our confidential material. Nothing in this section limits rights you have under mandatory law, including Spanish and EU competition law.

These obligations continue for three years after your account closes. Because a breach here is difficult to put right with money, we may seek injunctive or other interim relief in addition to any remedy available to us, and we may suspend or terminate the account immediately.

16c. Assignment, and if the business changes hands

You may not assign or transfer these Terms, or your account, to anyone else without our written consent, and an attempt to do so has no effect. Selling your agency does not by itself transfer the account; ask us and we will usually say yes.

We may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation or sale of the business or its assets. If we do, the recipient takes on these Terms on the same footing, and any personal data moves under the conditions in the Privacy Policy rather than as an asset stripped of them. We will tell you before it takes effect where we can, and you may close your account if you would rather not continue.

16d. How we contact you

We give notice under these Terms by email to the address on the account, by a message inside the Service, or both. Keep that address current and monitored: a notice sent to it counts as given even if you do not read it, and several rights in these Terms, including the price-change notice in section 10a and the export window in section 14.2, run from the moment we send it.

17. Survival, severability & contact

Clauses 2 (Nature of the Service), 5 (User Content), 7 (No advice), 9 (Verification), 9a (Off-market network), 11 (Disclaimer), 12 (Limitation of liability), 13 (Indemnification), 14 (the post-closure effects in 14.1 to 14.3), 15 (Intellectual property), 16 (Governing law) and 16b (Confidentiality and competitive use) survive termination. If any provision is found invalid, the remainder continues in force, and the invalid provision is to be replaced by an enforceable provision that most closely reflects the original intent. Notices to us: legal@farmhouse.app.

These Terms are drafted in English; in case of discrepancy with any translation, the English version prevails (except where Spanish consumer law mandates otherwise).